Return and Refund Policy

Effective Date: 01/09/2025

At ruwantech.lk, we aim to provide you with high-quality products and excellent service. If you are not satisfied with your purchase, our Return & Refund Policy explains how we can help.

1. Eligibility for Returns

• Products can be returned within 3 days of delivery.
• The item must be unused, in its original packaging, and in the same condition as received.
• Returns are not accepted for products that are:
  • Damaged due to customer misuse.
  • Used, altered, or missing original tags/accessories.
  • Sold as clearance or “non-returnable” items.

2. Defective or Damaged Products

• If you receive a defective or damaged product, please contact us within 24 hours of delivery.
• We may ask for photos or videos to verify the issue before processing the return or replacement.

3. Refund Process

• Once your returned item is inspected and approved, we will process your refund to the original payment method.
• Refunds may take 5–7 business days to appear depending on your payment provider.
• Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

• If you prefer an exchange instead of a refund, we can replace the product with the same item or an item of equal value (subject to stock availability).

5. How to Request a Return or Refund

Please contact us with your order details at:

• Email: support@ruwantech.lk
• Phone: 0773620330